 |
|
|
|
|
| |
Case Study 2 | Bank Banks On Promech
A €2.7M saving for a European Bank with the implementation of “lean principles”, delivering major service and financial improvements.
| Project Summary |
| Focus |
- Improve customer service
- Reduce unit cost
- Create centralisation platform |
| Key Techniques Employed |
- Value stream mapping
- Process realignment
- SPC implementation
- Front Line management development
- Single piece workflow |
| Result |
2.7 million |
| ROI |
18:1 |
| Comments |
Removal of dirty forms to and from customer. Approaches led to clean process inputs and a 35% reduction in incoming calls due to a reduction of in process failure demand. Implemented platform to allow centralisation of 38 branches in 9 month period. |
|
|
 |
|
|
|
